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Tata Communications today announced a strategic partnership with NiCE to revolutionise enterprise contact centre operations. This collaboration brings together Tata Communications Kaleyra's AI-powered Customer Interaction Suite with NiCE's industry-leading CXone Mpower CX AI platform to deliver intelligent, automated, and hyper-personalised customer experiences.
Driven by Tata Communications' robust digital channels, globally compliant voice and network infrastructure, deep cloud migration expertise, agentic AI capabilities, and comprehensive managed services, the solution delivers secure, scalable, and personalised customer experiences across more than 190 countries and territories.
NiCE enhances this partnership with the full capabilities of its CXone Mpower platform, an end to-end CX AI solution that brings together AI-driven workforce augmentation, intelligent automation, and seamless workflow orchestration in a unified solution. With CXone Mpower at the core, enterprises can rapidly modernise their contact centres, ensure consistent excellence across every channel, and turn customer engagement into a measurable engine for growth, operational efficiency, and long-term loyalty.
Together, Tata Communications and NiCE will accelerate digital transformation for customer service operations, ensuring agility, compliance, and innovation at scale, while evolving them from reactive support units into dynamic AI-powered growth engines that anticipate customer needs, empower agents, and drive proactive service.
Further enhancing this experience is the Tata Communications Kaleyra TX Hub — a modular orchestration layer that connects customers' existing CX stack and enterprise tools into a unified, intelligent, total agent experience. Kaleyra TX Hub offers drag-and-drop deployment, personalised agent views, built-in sentiment analysis, and a unified interface for contact centre agents and supervisors. It simplifies the migration journey for enterprises, making it easier to transition to modern CX AI platforms like NiCE CXone Mpower, while preserving continuity and minimising disruption.
Tata Communications Ltd gained 5% today to trade at Rs 1966.05. The BSE Telecommunication index is up 1.06% to quote at 2914.32. The index is up 1.45 % over last one month. Among the other constituents of the index, Vodafone Idea Ltd increased 1.08% and Sterlite Technologies Ltd added 1.07% on the day. The BSE Telecommunication index went down 4.88 % over last one year compared to the 0.66% surge in benchmark SENSEX.
Tata Communications Ltd has added 17.75% over last one month compared to 1.45% gain in BSE Telecommunication index and 0.71% rise in the SENSEX. On the BSE, 27975 shares were traded in the counter so far compared with average daily volumes of 81940 shares in the past one month. The stock hit a record high of Rs 2000 on 15 Oct 2025. The stock hit a 52-week low of Rs 1293 on 04 Mar 2025.
In Q2 FY26, EBITDA stood at Rs 1,174 crore, registering the growth of 3.9% compared with Rs 1,129 crore in Q2 FY25. EBITDA margin reduced 48 bps to 19.2% in Q2 FY26 as against 19.7% in Q2 FY25,
During the quarter, data revenue increased by 7.3% to Rs 5,179 crore as against Rs 4,826 crore reported in Q2 FY25.
A.S. Lakshminarayanan, MD and CEO, Tata Communications, said: “We have sustained momentum this quarter, led by healthy double-digit growth in our digital portfolio. The period has also marked some significant wins in government projects, advancing our role in Digital India. Our newly launched products in our strategic bets, including voice AI and cloud networking, are generating significant interest and adoption among our customers, reflecting the strength and relevance of our solutions.”
Kabir Ahmed Shakir, chief financial officer, Tata Communications, said: “Our Q2 results demonstrate strong operational discipline, with Data EBITDA margins improving sequentially and reflecting the resilience of our core business. As we enter the second half of the fiscal, we expect our strategic bets to further enhance profitability and margin strength. We remain confident in our ability to sustain growth, optimise capital efficiency and deliver long-term value for all stakeholders.”
Tata Communications is a global digital ecosystem enabler powering today's fast-growing digital economy in more than 190 countries and territories. Leading with trust, it enables the digital transformation of enterprises globally with collaboration and connected solutions, core and next-gen connectivity, cloud hosting and security solutions, and media services.
The scrip rallied 4.44% to end at Rs 1955.55 on the BSE.