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Procedure for filing a complaint on designated email id/ Toll-free number

Our Grievance Redressal Mechanism at Geojit Financial Services Limited

At Geojit Financial Services Limited, client contentment drives us. Our centralized grievance redressal system, managed by our adept Head Office team, ensures swift and effective grievance handling. We value diverse channels for clients to express concerns, including the "Grievance Register" at branches. Verified entries reach the HO Grievance Redressal Desk.

Clients can directly connect with our Head Office via emails, letters, or calls. Complaint emails are posted on branch Notice Boards and our website. Immediate assistance is available through our customer care at Toll-Free 1800 42 555 01 or Paid Line 0484 3911777. Find contact details at Contact Us

Our clear-cut escalation matrix eases grievance escalation. A case management system promptly acknowledges emails sent to dedicated ids.

For escalated complaints, regular updates and resolutions are communicated via email. Our commitment: resolve complaints within 30 days. At Geojit Financial Services Limited, your satisfaction remains our unwavering goal.

Grievance Flow chart