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Why am I unable to trade in My Account?

Recently two major Regulatory changes were implemented that may have affected your ability to trade in your account.

A. PAN Aadhaar Linking
1. From 01st July 2023, any PAN that is not linked with Aadhaar is considered invalid.

2. Post cutoff date, KYC Repository Agency (KRA) has changed your KYC status to “HOLD”, following which Exchanges have removed Trading Permission for such trade codes, and your demat accounts have been suspended by the Depository

B. Mandatory KYC validation for clients who submitted Aadhaar as Proof of Address
1. From 02nd September 2023, for clients who have provided Aadhaar as proof, Exchange will give permission to Trade only if the KRA status is “Validated”.

2. KRAs provide the KYC status of clients directly to Exchange and only “validated clients” will be permitted to trade by Exchange

3. Non-complied demat accounts have been suspended by the respective Depository.

4. If your KRA is not in Validated status, each KRA has given a link to verify your email id and mobile number via OTP

5. KRA does not change status to “Validated” immediately after you verify your email and mobile. This may take several days.

6. Once your KRA status changes to Validated, then Exchange will give permission to trade within a day or two, and Geojit will activate your demat account.

Watch video on how to verify your email/mobile

Why is there a delay in activating my account?
1. There is a sudden surge in activation requests or KYC regularization requests as many clients haven’t taken required actions before applicable cutoff dates.

2. Delay in updation of KYC status by your KYC Repository Agency (KRA)

3. PAN Aadhaar linking was a requirement by the Government of India, the cutoff date for which was extended multiple times over several years. In spite of this, many clients have taken action only after their accounts were suspended.

4. If you link your PAN and Aadhaar today, it will take a couple of days to reflect in the NSDL PAN verification service, which is used by most intermediaries to verify the same. All concerned intermediaries (Exchange/KRA/Depository participant) will take action only after independently verifying the linking status using NSDL PAN service.

5. After cutoff dates, KYC status was changed to “HOLD” by your KRA. After taking required action (For e.g. Linking PAN-Aadhaar or validating your email/mobile), it will take several days for KRA to change your KYC status from “Hold” to “Validated”. You can check your current KRA status on cvlkra.com >>KYC Inquiry. Only after KYC status is changed to “Validated” for clients who submitted Aadhaar, and “Registered” for clients who gave documents other than Aadhaar, Exchange will give permission to trade.

6. Please note that actions related to change of status in KRA and providing Permission to Trade by Exchange are not performed by Geojit, though we do follow up on behalf of our clients when a query is raised. However, our follow up does not guarantee that your KRA status will be changed immediately.