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The company reported pre-tax loss of Rs 99.86 crore in Q4 March 2026 compared with pre-tax profit of Rs 1.41 crore in Q4 March 2025. Net transaction value (NTV) grew 42% YoY to Rs 1,148 crore in Q4 FY26.
The company reported adjusted EBIDTA loss of Rs 98 crore, primarily due to continued investments in InstaHelp, which alone accounted for a net loss of Rs 119 crore during the quarter.
InstaHelp's adjusted EBITDA loss widened to Rs 119 crore in Q4 FY26, due to two-sided subsidies aimed at network densification, partner onboarding, and customer acquisition initiatives. Order volumes grew around 66% sequentially, from 1.6 million in Q3 FY26 to 2.7 million in Q4 FY26, with March 2026 alone contributing more than 1.1 million orders, pointing to continued acceleration through the quarter. Adjusted EBITDA loss per order also increased from Rs 381 to Rs 447, up around 17% QoQ.
The company expects elevated cash burn in InstaHelp over the next few quarters as it focuses on expanding micro-market coverage and accelerating partner onboarding. It continues to target adjusted EBITDA break even by Q3 FY28, and aims to scale the business to Rs 1,000 crore by FY31.
The company’s international operations in the UAE and Singapore operations achieved 84% growth in NTV to Rs 211 crore during the quarter (up 71% YoY in constant currency terms). The company said in the last 3–4 weeks of the quarter, it saw a ~15-20% drop in demand in the UAE, driven by some users leaving the country. The demand drop has weighed on profitability.
On full year basis, the company’s consolidated net loss of Rs 234.81 crore in FY26 comapred with net profit of Rs 239.76 crore in FY25. Revenue from operations jumped 35.92% YoY to Rs 1,555.54 crore in FY26 compared with Rs 1144.47 crore in FY25.
Urban Company operates a technology-driven marketplace connecting customers with service professionals across home services and beauty categories.
For the full year,net loss reported to Rs 234.81 crore in the year ended March 2026 as against net profit of Rs 239.76 crore during the previous year ended March 2025. Sales rose 35.92% to Rs 1555.54 crore in the year ended March 2026 as against Rs 1144.47 crore during the previous year ended March 2025.
Urban Company announced a joint initiative to expand social protection coverage for platform-based service professionals through accelerated registration on the Government of India's eShram portal. The initiative aims to expand access to formal social security systems for gig and platform workers, with a special focus on women service professionals, including those from Urban Company's InstaHelp vertical.
As part of the collaboration, Urban Company will integrate e-Shram registration into its onboarding and training ecosystem, ensuring assisted enrollment for new and existing service professionals attending onboarding, upskilling or refresher training programmes. Registration will be facilitated via the UC partner app, at UC training centres, and even UC Mitra kiosks, thus leveraging the company's physical and digital infrastructure.
Currently, about 20% of Urban Company's over 59,000 service professionals are registered on the e-Shram portal. Through this structured enrolment drive, the company aims to cover all the active service professionals associated with it. The collaboration aims to strengthen formal recognition and improve access to social security for platform workers -- contributing to the advancement of Decent Work (SDG 8) and broader social protection goals.
Urban Company announced InstaHelp, its quick service housekeeping vertical, crossed 50,000 daily bookings on 22 February 2026 (Approximately 51,520 bookings), marking a major milestone in the company's expansion into high-frequency home services.
Launched as a pilot in Mumbai in March 2025, InstaHelp has scaled in select micro-markets across five major metros — Mumbai, Bengaluru, Delhi NCR, Hyderabad and Pune. InstaHelp offers consumers high quality housekeeping services for tasks like cleaning, dishwashing, laundry and meal preparation, all within 10-15 minutes from the time of booking. The 50,000+ bookings milestone represents a peak day, and long-term growth will be shaped by sustained customer retention, service quality and scaling availability of professionals. While not a like-to-like comparison, Urban Company's India Consumer Services business reached the milestone of 50,000 bookings in a day approximately 6 years from the start of operations.
Commenting on the milestone, Abhiraj Singh Bhal, CEO & Co-founder, Urban Company, said “Crossing 50,000+ daily bookings reflects strong consumer demand for reliable, on-demand housekeeping services. We are investing to build a large, high-frequency category that deepens platform engagement and strengthens long-term growth with results starting to become visible with respect to improving unit economics and growing repeat usage”.
HDFC Pension Fund Management (HDFC Pension) has entered into a collaboration with Urban Company to introduce the ‘National Pension System (NPS) Platform Workers Model' for over 50,000 service professionals on the Urban Company platform.
The initiative will enable Urban Company's service professionals to voluntarily enrol in the National Pension System, a retirement savings scheme regulated by the Pension Fund Regulatory and Development Authority (PFRDA). Through this partnership, service professionals will gain simplified and seamless access to structured retirement planning.
HDFC Pension has pioneered the NPS Platform Workers' space by becoming the first NPS PoP to partner with digital platform aggregators to help secure the retirement of gig workers. This collaboration with Urban Company will further enable their service professionals to access structured retirement planning with ease. Both Urban Company and HDFC Pension are aligned with the vision of providing long-term financial security to Indians across diverse sections of society.
Through this partnership, service professionals can choose their contribution amount and through even small, regular contributions, they can build a retirement corpus for themselves. Benefits could be in the form of a lump sum or payouts in a fixed frequency such as every month. The HDFC Pension NPS platform also offers significant flexibility, including portability across platforms. Additionally, the digital integration between both partners enables smooth KYC processes and easy on-boarding.
As part of the affiliation, HDFC Pension will manage pension contributions providing a seamless digital experience for on-boarding, account management and long-term retirement planning, while Urban Company will facilitate awareness and access to the program across its platform service partner network.