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Tata Consultancy Services (TCS) has partnered with Vodafone Idea to transform their business support system (BSS) through an AI-driven and future ready platform. The five-year engagement will help India's leading telecom service provider unlock new capabilities in customer experience by deploying a next gen platform focused on intelligence, automation, personalization and accelerated launch of new product and services.
The transformation will be anchored on TCS' flagship products — TCS HOBS™ and TCS TwinX™. TCS HOBS will provide the digital backbone for business support systems, driving agility, stability, and seamless integration across customer touchpoints. TCS TwinX will complement this with AI/ML-powered intelligence and scenario simulation, helping Vodafone Idea to enhance service responsiveness, and deliver personalized interactions. By combining the robust processes and systems of TCS HOBS along with advanced analytics capabilities of TCS TwinX, the unified platform will accelerate service delivery, ensure resilient performance, and provide flexibility to adapt quickly to evolving customer needs.
This partnership advances TCS' vision of Accelerating India's progress through solutions that are Made in India, for India—and ready for the world. With a strong focus on sustainability, security, and sovereignty, TCS aims to fuel innovation, economic growth, and global competitiveness. As India enters a new era of digital advancement, TCS remains committed to delivering indigenous solutions that empower governments, enterprises, and citizens, helping them perpetually adapt in an AI-first world.
Tata Consultancy Services (TCS) has partnered with Qualcomm to set up the ‘TCS Innovation Lab', a space for co-innovation with Qualcomm in Bengaluru.
TCS and Qualcomm will co create smart, scalable, and sustainable Edge AI capabilities utilising Qualcomm® platforms for industries moving towards a software-driven approach to make their systems more efficient and resilient in the lab. The co-innovation lab will enable the creation of customised low-cost solutions that can be deployed on intelligent devices, on location and in real time to streamline processes at large enterprises.
Located in India's start-up and innovation capital, Bengaluru, the lab will be part of the IoT focused Bringing Life to Things Network lab. The lab, which is equipped with 5G private network infrastructure and other hi tech network and equipment, will develop capabilities for sectors that need agile IoT solutions such as security and surveillance, healthcare, smart infrastructure, and manufacturing. With its strategic location and advanced infrastructure, the lab is designed to support the rapid prototyping, experimentation, and large scale implementation of Edge AI capabilities built on a Software Defined Everything (SDx) approach.
Tata Consultancy Services (TCS) has announced a multi-year partnership with ARN Media, one of Australia's leading audio-led entertainment companies, to transform its technology and business operations, based on TCS' deep domain expertise in the media and entertainment industry.
TCS leverages its global delivery capabilities and expertise in the communications and media industry to deliver Technology, Media, and Finance operations Services for ARN Media. This includes the design, development, and maintenance of enterprise and corporate applications, IT infrastructure support, end-user helpdesk and service management. Drawing on its expertise in operating model transformation, TCS will streamline ARN Media's IT operations by rationalizing the application portfolio and implementing consolidation and automation enablers tailored to the needs of ARN Media. Additionally, TCS will modernize and automate core business operations across sales, operations, finance, and accounting. This transformation is a key enabler as ARN builds a leaner and more agile organization focused on the core of their business – content delivery to their audiences.
Akhilesh Tiwari, President, Communications, Media and Information Services (CMI) – TCS, said, “Through this partnership, TCS is committed to support ARN Media on its data and AI-led transformation journey. By simplifying and modernizing technology operations, we aim to drive greater efficiency across ARN's core business functions. Our focus is on enabling faster, data-driven decision-making, enhancing agility, and optimizing costs with a flexible global delivery model. Ultimately, our goal is to empower ARN to deliver richer, more personalized content experiences while building a resilient, future-ready digital foundation.”